The past five years were devoted to strengthening and developing our organisation. We consolidated our position through the integration of Yarden. We continued to grow internationally as well, which increased our scale of operations and enabled us to reach more people.

This course was maintained in 2025. We closed another strong financial year and passed the one million mark for the number of people we insure in Belgium. In total, we now insure 5.6 million people. Customer satisfaction remains high, and our reputation strong, which underlines the trust in our organisation.

The market is changing at a rapid pace. In all the countries where we operate, we see changing customer needs and societal trends that place demands on our products and services: more personalisation, greater transparency, and affordability. These changes have an impact on our costs, our scale, and our employees.

We saw a decrease in employee satisfaction last year. Nevertheless, we can still compete with the top of the labour market, and we continue to invest in a healthy, safe, inclusive, and pleasant working environment where colleagues feel seen, heard, and supported. Only then can they remain relevant to policyholders and our suppliers

We are aware the people see funeral insurance as more than just a product. It is a promise to their loved ones that everything is all set for the future. That is why we continue to improve our insurance solutions with accessible products that are tailored to different stages of life and changing circumstances – with affordability remaining a key driver.

In 2025, we rounded off an important phase: the development of our new strategic course. While we at DELA Natura continue to provide funeral insurance as our basis, we are strengthening our services to address the well-being of our customers. We are also fast-tracking innovation so that our services better meet the needs of today and tomorrow. And we are taking extra steps to support customers in their well-being in the period before, during, and after a loved one dies.

Just like the work of art on the cover, we continue to adapt to a changing world by building on a strong core. We as an organisation have long-term obligations, and we want people to be able to count on us in 90 years from now as well. That calls for developing and moving in the same direction together – so that we at DELA stay relevant to everyone who trusts in us.