Customer focus is a key driver in how we operate at DELA Natura, and customer satisfaction remains a pillar of our success. In 2024, we saw an increase in the number of policyholders. We are particularly proud of our long-standing high customer satisfaction ratings and have a constant focus on providing customers with the best possible experience. This focus certainly receives recognition as we again won the DECAVI award in 2024 for the best funeral insurance on the Belgian market. Our efforts were also recognised in Germany where insurance brokers named our Sterbegeld product as their favourite, closely followed in second place by the Risicoleben policy. These awards confirm that our ongoing focus on innovation and development is paying off and they motivate us to continue on the path we’ve taken. At the same time, we also stimulate the development of our employees, recognising the importance of them feeling valued and supported.

Internally, we are increasingly taking a DELA-wide approach and encouraging international collaboration. This is aimed at further raising our professional standards and achieving synergy benefits. Over the past year, we have worked closely together to strengthen the robustness of our organisation. Considerable energy has gone into implementing European regulations such as the Digital Operational Resilience Act (DORA). Within DELA Group, we are working on the Corporate Sustainability Reporting Directive (CSRD). The choices made and their impact have (partly) affected DELA Natura too and we are reporting on this for the first time this year via DELA Cooperative's sustainability statement.

While looking back on a year with impressive results, there is also a clear focus on the future. We are shaping our strategic direction for the years 2026 to 2030, with an emphasis on collaboration and synergy on multiple levels. We strive for continuous connections with our members and customers, are energising internal connections within DELA, and seeking broader collaboration within the sector.

This year saw us both proudly join the Management Board of DELA Natura. Our new role marks the next chapter in an organisation driven by shared knowledge, experience and deep-rooted connectivity. We are inspired by the cycle of the physalis plant – a symbol of transformation and continuity. Just as this plant protects its core and brings forth new life, we continue to build on the foundations laid by many who went before us.

We would like to thank our colleagues, clients, suppliers and partners for their commitment and support. Together, we continue to work towards a strong, reliable and people-centred future.